![]() Ive had bad experiences with support too. Report platform bugs to the DevForum and, if you really have to contact their outsourced support staff, include as much detail as possible in your initial contact. TL DR: Don't waste time emailing them about being bullied, the moderation staff are not the same people as the support staff. "(Personally, this has never worked for me) User u/cheosanai stated that they've had positive outcomes from the outsourced support, with the advice: "The key is to be verbose, specific and professional in your initial contact. (gift cards not working or termination for invalid reason after spending large amounts on the platform). ![]() Here are a few notiable "bypasses" that have been commented here:Īs user u/sunburn1478 stated, you can file a complaint against ROBLOX with the BBB (google roblox BBB) and they will get it sorted out, however this is a limited use case and should only be used for billing-related problems. It's been getting worse over the last 2-3 years as the player count has surged- you need to remember that their support seems to be outsourced.
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